All items must be returned within 30 days from the date of purchase and returned in clean, salable condition. Special order items are not refundable. Items returned in an unsatisfactory condition may be subject to a 20% restocking fee. You will be responsible for paying for your own shipping costs for returning your item. Refunds are for the cost of the product only, shipping and handling is not refundable. Refund will be processed within seven (7) days of receipt of returned item. Please call 313-541-7770 or send an email to firstname.lastname@example.org for further questions.